State Farm® Insurance Agent Freddie Gant

"I am transferring my business from Freddie Gant to another State Farm agent too. In 2023, I submitted proof of my home alarm discount as requested. Unfortunately, the assistant I sent the email to resigned. No one at Ms. Gant's office checked the email account nor forwarded the emails from the former assistant. Therefore, I never received the home alarm 10% discount. When I called to inquire about the discount in Dec. 2023, the new assistant told me the lady I sent the email to resigned, along with a lot of other excuses for why there was no response to my emails. This means the annual premium reported to my mortgage company is higher because my policy does not include the 10% home alarm discount. After voicing my concerns, I was told I would receive a refund backdated to Feb. 2023 for the home alarm discount. In Jan. 2024, I sent an email to the new assistant regarding the status of my refund; but no response. Then I sent an email to Freddie Gant regarding the status of my refund; once again no response. My next email and call are to the corporate office of State Farms to inquire about the status of my refund and to change agents."

"I have talked with Sherry Jones multiple times at Freddie Gant's State Farm office & would like to point out that she is always helpful, personable and professional. She is always willing to help me with whatever she can that I am calling about. I am sure she is an asset to Freddie Gant as well. I always like speaking to her and/or Freddie when I call."

"I started out with Freddie Gant in 2012 until 2018 when I moved out of state and didn't need insurance. Came back in 2023 called Freddie Gant insurance and it was like I never left. They remembered me and took care of my insurance needs without any problems. Freddie and her staff are very kind, patient and professional. I always have a really pleasant experience with them. I just appreciate how they get the job done in a decent amount of time. You will always be satisfied with the service that Freddie Gants office provides. Thank you Freddie and staff you all are awesome."

"I so appreciate Ms Freddie Gant. I am new to Texas and she was the agent I chose for my new policy. I am so glad I did. Unfortunately when I was finally able to get my TX driver's license ... without my knowledge my current insurance was canceled. I was so confused and crying but she walked me through the process and stayed after hours to make sure that I got a new policy with the best possible rate and she comforted me as I was trying to deal with my situation. The words that come to mind is "compassion" & "humanity " something that seems to have taken a hit during the past couple of years. It was refreshing to see someone patiently go out of her way to be a "good neighbor " I highly recommend this seasoned and experienced agent. She is a one stop shop."

"I can't put into words how Ms. Freddie Gant uphold her comment to me as one of her customers. I had a misunderstanding where my insurance had been canceled, with measurements out of my control, however Ms. Gant communicated with the head of State Farm and got my policy reinstated. Please note this took place right in the middle of New Years and she always picked up her phone like I was family. Thank you so very much. Her communication and follow up is outstanding."

"Freddie and her staff are awesome people, I've been and client for over six years and the service I've received has been nothing short of superb, they've made me feel like family and I recommend them to anyone that is looking for honest friendly and professional service."

"I met Ms Gant over 30 years ago through a mutual friend and have been with her ever since. It's good to know someone's in your corner when you have a claim and you don't know what to do. I know she's always doing what's best for me not just the company. She has a very convenient location right on FM 1960 and will even meet you if urgency dictates. There may be cheaper places to patronize but you get what you pay for and I feel secure with her coverage. I would, and have, recommended her to anyone looking for life, health, home, auto and even motorcycles. I've even financed a couple vehicles thru' her co. Great for one-stop-shopping!!"

"I have been a policy holder with Freddie Gant since the early years of her Agency. I have found her and her staff to be extremely knowledgeable, friendly, customer oriented, and responsive to questions and/or concerns that I may have had about any of my multiple policies. What particularly impresses me about her Agency, is that she and her staff are motivated to provide their policy holders with the best insurance value “for the policy holder”, even if the recommended solution results in less premium pay for the Agency. Freddie and her team consistently, and persistently work on behalf of their policy holders. I strongly recommend Freddie and her Agency if you are looking for an Agency that will work on your behalf both day and night!"

"Also agree with below reviews, Ms Gant and her staff will never return your calls. If there is an issue she is quick to call you but don't expect to ever hear back from her without multiple calls and emails. I have complained to corporate numerous times and nothing has been done. We have been with Ms Gant since 2009 and with State Farm since 2002 and prior to switching to Freddie we never had issues. I'm at my breaking point and have decided to leave SF all together if this is the kind of customer service they are ok with their agents giving. Get it together Freddie and staff."